Terms And Conditions

Gunavan Terms of Use:

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This website and Application are owned by Gunavan Foods Private Limited a company incorporated under the Companies Act, 1956 with its registered office at Plot No. 2, Sy No-386/P, F-303, Mathrubhoomi Nivas, Nallagandla, Hyderabad-500019, Telangana, India.

Users (here the term “User” referred to any individual accessing the Gunavan website and Gunavan App) accessing the Gunavan website and installing theGunavan Mobile App are subject to the Terms & Conditions that are applicable to the website and Application for such transaction. Please note that the company may add, change or omit some or any specific policy without any prior notice.

Accessing the Gunavan website and Gunavan App indicates the agreement of the Users to all the terms and conditions of Gunavan Foods Pvt. Ltd.,


Gunavan Foods Pvt Ltd., abides the Indian Contract Act 1872. Hence the services of the company are available only to persons who can form legally binding contracts under Indian Contract Act, 1872. If a minor under the age of 18yrs wants to avail the services he/she may take the prior consent of parent/legal guardian.

Registration & Account:

An individual can become the user of the website and Application by providing the valid mobile number and a valid e-mail id. Users are solely responsible for all activities that occur under their Account ID. Gunavan Foods have the right to suspend or block the Account ID/IDs of users whose information is untrue, inaccurate and in complete. Creating an Account on Mobile application is absolutely free to the Users.


Your Mobile number, e-mail id is considered as your point of communication with the company. You may receive text messages, e-mails from the company when required/periodically.

Usage of Website and Application:

We strictly follow the fair usage policy for both platforms, the Gunavan Website and Gunavan App. Any unlawful usage or illegal activity on the website and App are strictly prohibited. If the company found such activities the Account IDs will be terminated with immediate effect.


All the text, images, designs are the exclusive content of Gunavan Foods Pvt Ltd., copying or any unfair usage of the content may initiate legal action on any individual/company.


Users can choose the available products displayed in the Application and make payment at the time of checkout, there will not be any cash on delivery option to any of the product. Delivery of the product will be communicated to the User/Users right after the order confirmation. Any discrepancies in payment and card issues are not handled by Gunavan Foods Pvt. Ltd., Users are advised to contact their respective banks for any of such failed transactions.

Products are certified by the manufacturers with a valid FSSAI License. If a customer finds any quality issues with the product they can directly report to the helpline number so the quality team will resolve the issue by checking the specific product.

Return &Refunds:

As the company involved in the delivery of perishable goods. Users are advised to thoroughly check the delivered products at the time of delivery. Any transport damage will be borne by the company. Once the goods dropped at the delivery location it will be considered as completed order. Quality issues will be considered only 3days from the date of delivery. If the quality check team found valid reasons for product returns refund will be processed within 7 days.

Contacting the Company:

Any complaints/ suggestions/feedback related to the Gunavan Website and Gunavan Application can send to

E-mail: info@gunavan.com

Contact: +91-9963126940